Everything we make is made to order, so your order goes out once it’s been printed, checked and packed.
How we send your order
- Royal Mail Tracked for most orders.
- DPD for larger or heavier parcels.
Every parcel is tracked. The delivery cost is shown at checkout before you pay.
When will it arrive?
Our turnaround is usually about 10 working days, counted from when we have your payment and your approved proof. After that, it’s with Royal Mail or DPD, who usually deliver within 1 to 3 working days.
Need it by a certain date? Tell us when you order, or get in touch first, and we’ll let you know if we can do it.
Finding your tracking number
When your order is posted, you’ll get your tracking number in two places:
- Your email. We send you an email saying your order is on its way. Your tracking number is in that email, with a link to follow your parcel. If you can’t see it, check your junk or spam folder.
- Your account. Log in and go to My account → Orders, then click View on your order. Your tracking number is shown at the top.
You can also track your parcel straight on the courier’s website using your tracking number: Royal Mail tracking or DPD tracking. DPD usually texts or emails you a one-hour delivery slot on the day.
Collecting from our shop
You can choose free collection at checkout. We’ll email you when your order is ready to collect from 4E Heathfield Road, Kings Heath, Birmingham B14 7DB. Please collect within 30 days.
Sending outside the UK
We’re happy to send further afield. Get in touch and we’ll quote for delivery to you.
Late, lost or damaged parcels
If your parcel hasn’t arrived 10 working days after we posted it, or it arrives damaged, email hello@twonewts.co.uk with your order number (and photos of any damage) and we’ll sort it out. See our Terms and conditions for more.
